Toll Free Number 1800 103 2456
: info@neolacta.com

Frequently Asked Questions (FAQ)

Did You Know?

The first human milk bank in Asia was opened in Mumbai at the Lokmanya Tilak Hospital (Sion Hospital) over 25 years ago.

In the absence of mother’s own milk pasteurized donor milk offers similar benefits for the infant. It significantly reduces the incidence of necrotizing enterocolitis (NEC), premature death and helps in the overall well-being of the baby.


If you are currently nursing your little one and having surplus milk after feeding your child, you can be a donor. We also recommend to wait until your baby completes at least 1 months of age before beginning milk donation.

Once we receive your application we will review and get in touch within 3-4 business days.

Its mandatory to get the blood test done. These are standard screening tests which ensure that the sick babies receiving the milk have access to safe and complete nutrition.

No, you don’t have to pay for this test. We will arrange for blood sample collection and share the results with you.

Not at all. Once the blood test results are shared, you become a qualified donor. You can start donating whenever you’re comfortable. Please bear in mind, that we can collect milk only till your baby reaches 6 months of age.

No. We invite right-minded mothers to collaborate with us, who understand the importance of human milk especially for sick babies who don’t have access to their own mother’s milk. This excess milk would have been anyways discarded by the donor mothers.

We will supply collection bottles along with storage guidelines. You can also talk to us if you need any help and we will be happy to help you.

Once the milk is collected from you its transported through cold chain logistics to our processing facility.

The collected milk is stored in a deep freezer room of -20 degrees until processing. It goes through a stringent pre-pasteurization testing and then pasteurized using the specialized proprietary equipment. After pasteurization, the milk goes through another level of QA testing and then are stored in deep frozen (under -18 degrees) condition.

Now the milk is ready and to be dispatched as per the requirement to all over India.

Human milk is very temperature sensitive and thus needs to be stored in frozen condition. Any temperature fluctuations can cause bacterial growth in the milk. Additionally, the expressed milk can get infected due to a variety of reasons viz. when a mother is already carrying an infection, not maintaining proper hygiene or the breast pumps are not sterilized etc.

Globally, India has the highest number of preterm babies born ~ 35 Lakh each year. India needs approx. 40 Lakh liters of human milk for these preterms whereas the current supplied by the milk banks only account for 60,000 litres annually ~ 1.5% of the total demand.


When you donate to Neolacta Lifesciences, your milk will undergo the best processing technology available and will be supplied to fragile babies whose very lives may depend on getting donated milk. These are children who have been born up to 16 weeks early and may weigh 500gms at birth. Because these babies are extremely fragile and will not survive without human milk, the donated milk they receive has a large impact on the rest of their lives. 10-15 ml of milk can feed a micro preemie in the neonatal intensive care unit (NICU) for a full day. Screened and pasteurized Milk from Neolacta Lifesciences is usually the only donor milk available to these babies (informal donations are usually not an option in the NICU), and it is often in short supply.


The mothers of these tiny babies are many times ill themselves and lactation is difficult for them, or they start out with a good amount and are so stressed out with the condition of their baby that their milk supply suffers.

There are many reasons for a mother to be unable to meet her baby’s needs,

  • Mothers who have had premature babies usually face lactation issues initially.
  • A mother may be pumping for twins or triplets and not an adequate supply.
  • The stress of having a hospitalized, ill infant whom she cannot hold or directly nurse can affect milk production.
  • A mother may require medications that could pass into breast milk and be harmful to the infant.
  • A chronic infection such as HIV or HTLV or another medical condition can preclude a mother from breastfeeding.
  • A breast infection can temporarily affect a mother’s milk production.
  • A mother may be in ICU due to complications of delivery while the baby is in the NICU.